TERMS OF USE + PRIVACY POLICY

1. Company Contact Information

Vitrerie Alfonso Inc.

Address: 1250 rue Tellier, Laval, Québec, Canada, H7C 2H2

Phone: 514-323-3680

Email: info@vitreriealfonso.com

 

2. Personal Information Collected

As part of our glazing services (installation, repair, replacement), we collect:

• First and last name

• Address of the service location

• Email address

• Phone number

• Photos provided by the customer to assess a project

• Billing and payment information

• Browsing data (cookies, IP, visited pages)

 

3. Why We Collect This Information

We collect your data in order to:

• Provide glazing services (installation, repair, replacement)

• Deliver accurate quotes based on provided information

• Schedule appointments and service visits

• Communicate with you about your request or project

• Send invoices and confirmations

• Improve the quality of our service and website

• Prevent fraud and ensure security

 

4. How We Use Your Data (Purpose or Legal Basis)

Your data is used under:

• Contract performance: quotes, scheduling, interventions, billing

• Consent: marketing communications, newsletters

• Legitimate interest: service improvement, performance analysis

• Legal obligations: financial document retention

 

5. Sharing or Selling Data to Third Parties

We never sell your data.

We may share your information only with:

• Subcontractors required for work (e.g., glass suppliers, delivery partners)

• Payment processors

• Professional tools (billing, hosting, email, analytics)
  All partners must maintain confidentiality.

 

6. International Data Transfers

Some third-party services we use (hosting, email, analytics) may involve international data transfers.

We ensure adequate safeguards are in place (standard contractual clauses or equivalent protections).

 

7. User Data Rights

You have the following rights:

• Access to your data

• Rectification

• Deletion

• Restriction of processing

• Objection

• Data portability

• Withdrawal of consent

 

8. How to Exercise Your Rights

You may exercise your rights by contacting us at: info@vitreriealfonso.com

Please include your full name and request. We will respond as soon as possible.

 

9. Terms of Use

By using our website or services:

• You agree that all information provided is accurate.

• Quotes may be adjusted after an on-site inspection.

• Website images and content are protected and may not be reproduced.

• We are not responsible for delays caused by external factors (deliveries, weather, stock shortages).

 

10. Updates

We may update these policies at any time.

The latest version will always be available on this page.

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11. Personal Information Protection Officer (Law 25)

In compliance with Québec’s Law 25, Vitrerie Alfonso Inc. has designated a Privacy Officer:

Name: Michael Morena
Email: info@vitreriealfonso.com
Phone: 514-323-3680
Address: 1250 rue Tellier, Laval, Québec, H7C 2H2

This officer is responsible for overseeing compliance with privacy regulations regarding the collection, use, disclosure, retention, and destruction of personal information.